Returns & Refunds 

We want you to feel good about your purchase. If you change your mind, you can return your order in accordance with the conditions below.

14-day right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days without giving a reason. This period starts on the day after you, or someone designated by you, receives your order.

To use your right of withdrawal, simply let us know within these 14 days that you would like to return your purchase. You can contact us at info@conceptstatement.com or use the withdrawal option available on our website.

Once you have notified us, you have a further 14 calendar days to send your return back to us.

Returning your order

After notifying us, send your item(s) to:

Concept Statement
's-Gravendijkwal 157M
3021EM Rotterdam
The Netherlands

Please include your order number with your return so we can identify and process it correctly.

Unless the product is faulty, damaged, incorrect, or we have agreed otherwise, return shipping costs are your responsibility. We recommend using a trackable shipping method and keeping your proof of shipment until your return has been processed.

Condition of your return

Returned products must be in their original condition and must not show signs of wear or use beyond what is reasonably necessary to inspect the product.

Products and packages must not be damaged, altered, stained, written on, worn, or otherwise used in a way that reduces their value.

You may try on or inspect a product in the same way you reasonably would in a physical store. If the product has been handled or used beyond this and has lost value as a result, we may reduce the refund accordingly where permitted by law.

Where possible, please return the product with its original packaging and any accessories or components that came with it.

Refunds

We will refund the amount due to you within 14 days after you notify us that you are withdrawing from your purchase. We may wait to issue the refund until we have either received the returned goods or received proof that you have sent them back, whichever happens first.

Your refund will normally be made using the same payment method used for the original purchase.

If you return your entire order, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery method, such as express shipping, the additional cost is not refundable.

If you return only part of an order, the original delivery costs are not normally refunded unless applicable law requires otherwise.

Sale items

Sale and discounted products can also be returned under your statutory right of withdrawal. A reduced price does not remove your legal right to change your mind.

Personalised and made-to-order products

The right of withdrawal may not apply to products that have been made specifically to your requirements or clearly personalised for you. If a product is excluded from the right of withdrawal for this reason, we will make this clear before you place your order.

This does not affect your rights if the product is faulty, damaged or not as described.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or you receive the wrong product, please contact us at info@conceptstatement.com as soon as reasonably possible. Include your order number and, where helpful, photos of the issue.

We will work with you to find an appropriate solution. Your statutory consumer rights for faulty, damaged or incorrectly supplied products apply separately from the 14-day right of withdrawal. Where we are responsible for the issue, you will not be charged reasonable return costs.

Exchanges

We offer direct exchanges. Contact info@conceptstatement.com with your order number and the piece, size, colour or variation you would like instead; you do not need to place a new order. If the replacement costs less, we refund the difference. If it costs more, we send an invoice for the remaining amount. The return periods and conditions in this policy still apply.

Products that cannot be returned

In some circumstances, the law allows certain products to be excluded from the right of withdrawal. If a product you purchase falls under one of these exceptions, we will clearly inform you before you complete your purchase.

Your statutory rights in relation to faulty or incorrectly supplied products are not affected.

How to exercise your right of withdrawal

To tell us you want to withdraw from your purchase, you can use the withdrawal option available on our website or email us at info@conceptstatement.com.

You do not need to give us a reason. You may also use the model withdrawal form available on our website, but you are not required to use that form.

Questions?

If you have any questions about a return or refund, contact us at info@conceptstatement.com.

 

Return parcels and repairs

When you arrange shipping for a change-of-mind return, you are responsible for the parcel during its journey to us. Use the return address we provide, package your piece securely, choose a tracked service and consider insurance. Keep your proof of shipment. If your parcel is delayed or lost, contact the carrier you booked to start an investigation or compensation claim, and send us the tracking details. Different rules apply if we arrange collection or the law requires a different outcome. This does not change your statutory rights or the refund timing explained above.

Contact us before sending a piece for repair so we can confirm the address and shipping arrangements. We can inspect the piece and confirm the repair work only after it reaches us. Package it securely, use a tracked service and consider insurance. If you independently book the carrier and the parcel is delayed or lost, contact that carrier to start an investigation or compensation claim. Responsibility depends on the agreed shipping arrangements and applicable law. Your statutory rights for faulty goods remain unchanged.