Shipping Policy

We ship Concept Statement orders from the Netherlands to selected destinations worldwide. Shipping options, costs and estimated delivery times available for your order are shown on the product page and/or during checkout.

Processing your order

Once your order has been placed, we prepare it for shipment as quickly as possible. The processing and estimated delivery information shown when you order applies to your purchase.

Orders placed during weekends, public holidays or particularly busy periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation by email. Where tracking is available for your selected shipping method, your tracking information will be included.

Shipping costs

Shipping costs depend on your destination and the shipping method available for your order. The applicable shipping cost will always be shown before you complete your purchase.

Where we offer free shipping above a certain order value, the applicable threshold and eligible destination will be clearly shown on our website or at checkout.

You will never be charged additional shipping costs by Concept Statement after completing your order unless you have expressly agreed to them.

Delivery times

Estimated delivery times are shown on our product pages and/or at checkout and depend on the destination and shipping service selected.

Delivery estimates begin after your order has been processed and dispatched.

Estimated delivery dates are not guaranteed unless we have expressly agreed to a guaranteed delivery date with you. Delays can occasionally occur due to carriers, customs procedures, public holidays, severe weather or other circumstances outside our immediate control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Under applicable consumer law, your order will be delivered within the agreed delivery period or, where no specific period has been agreed, within the period required by law.

Carriers and tracking

We ship orders using PostNL and DHL. The carrier and shipping service available for your order may depend on your delivery address and the shipping option selected at checkout.

Where your shipping method includes tracking, you will receive tracking details after your order has been dispatched.

Tracking information can sometimes take a short period to become active after the carrier receives the shipment.

International orders

For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply when your parcel enters the destination country or territory.

Unless expressly stated otherwise at checkout, these charges are not included in the price paid to Concept Statement and are the responsibility of the recipient.

Customs procedures can also affect delivery times. Concept Statement cannot control how long a parcel is held or processed by local customs authorities.

We recommend checking the import rules that apply to your destination before ordering if you are unsure about possible charges.

Delivery responsibility

Concept Statement remains responsible for your order while it is being transported by a carrier arranged by us and until you, or another person you have designated, receives the order.

If your tracking information shows an unusual delay, your parcel appears to be lost, or there is another delivery problem, please contact us at info@conceptstatement.com so we can investigate the shipment with the carrier.

If you independently arrange and appoint a carrier that was not offered by Concept Statement, different rules regarding responsibility during transport may apply.

Missing parcels

If your order has not arrived within the expected delivery period, first check your tracking information and, where relevant, whether the parcel has been delivered to a neighbour, reception point or collection location.

If you still cannot locate the parcel, contact us at info@conceptstatement.com with your order number.

We will review the tracking information and, where necessary, open an investigation with PostNL or DHL.

If a parcel for which we remain responsible cannot be delivered or is confirmed as lost, we will provide an appropriate solution in accordance with your statutory consumer rights.

Damaged deliveries

Please inspect your order when you receive it.

If your order arrives damaged, contact us at info@conceptstatement.com as soon as reasonably possible. Please include your order number and clear photographs of the parcel and damaged product where possible.

Damage that occurs while an order is being transported by a carrier arranged by Concept Statement remains our responsibility.

Incorrect or incomplete address

Please make sure your delivery information is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@conceptstatement.com. We will try to update the address before shipment, but we cannot guarantee that changes can still be made once an order has entered the fulfilment process.

If an order cannot be delivered because the customer provided an incorrect or incomplete address and the parcel is returned to us, additional shipping costs may apply if you ask us to send the order again.

Refused or uncollected parcels

If a parcel is refused, not collected from a pickup point or otherwise returned to us, please contact us.

Once the parcel has been returned, we will handle it in accordance with the circumstances of the order and applicable consumer law. Additional shipping costs may apply if you ask us to resend the parcel where the unsuccessful delivery was not caused by Concept Statement or the carrier.

Returns

Shipping and delivery are separate from your right to return a purchase.

For information about the 14-day right of withdrawal, return shipping costs and refunds, please see our Returns & Refunds Policy.

Questions?

If you have any questions about shipping or an existing delivery, contact us at info@conceptstatement.com.